Internet Fax - FAQ
This FAQ will let you know:
- Do I need a Fax machine?
- What is Fax to Email?
- Can I receive multiple page faxes?
- Do I need to download or install software?
- Can I forward my existing fax number to my ComCanada Internet Fax number?
- Can I get a toll-free ComCanada Internet Fax number?
- Can I send and receive faxes with a Blackberry or handheld device?
- How can I get ComCanada Internet Fax but keep my existing fax number?
- Can I get separate ComCanada Internet Fax numbers for different individuals or departments?
- Is there a limit on the number of Faxes I can receive?
- What is Never Busy Service?
- Will I receive advertising or spam as a result of joining ComCanada Internet Fax?
- What is a FAX SPAM FILTER?
- How do I make the Viewer automatically open the Email attachment?
- How will I know if my fax was successful?
- How long does it take from the time a fax is received until it arrives in my email?
- What about viruses ? Aren't they spread mostly by opening email attachments?
Do I need a Fax machine?
No, we provide you with a fax number and all you need is an Email account or a web browser to send and receive faxes. If you need to send an original document with signatures you can scan them into your computer and then send them via ComCanada Internet Fax.
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What is Fax to Email?
Faxes sent to your ComCanada Internet Faxassigned number or ComCanada Internet Fax 800 fax number are received by our servers. As soon as transmission has completed we then send you an Email with the fax as a graphic attachment.
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Can I receive multiple page faxes?
YES. Both TIFF and PDF attachments can have many pages in one (multi-page) file.
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Do I need to download or install software?
NO. All you need is an ComCanada Internet Fax number and an email account.
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Can I forward my existing fax number to my ComCanada Internet Fax number?
YES there are a couple of ways. You can simply get your telephone service provider to forward all calls made to your existing fax line to your new ComCanada Internet Fax number. This way you keep your separate fax line for outgoing faxes and as a spare line however you pay for the line. Some phone lines have a call forwarding feature already available. See your providers documentation or send us an email at support@comcanada.ca and we will be happy to help.
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Can I get a toll-free ComCanada Internet Fax number?
YES. Toll-Free numbers are available throughout North America.
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Can I get a toll-free ComCanada Internet Fax number?
YES. ComCanada Internet Fax is fully compatible with all makes of handheld devices. All you need in a mobile internet connection and browser.
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How can I get ComCanada Internet Fax but keep my existing fax number?
A couple of ways. You can simply get your telephone service provider to forward all calls made to your existing fax line to your new ComCanada Internet Fax number. This way you can keep your separate fax line for outgoing faxes and as a spare line, but you pay for that.
Alternatively, phone companies will allow you to cancel the "line" but keep the "number". All calls are redirected to another "line" such as your ComCanada Internet Fax number. Because you no longer have a "line" your cost is reduced. Talk to your service provider for more information.
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Can I get separate ComCanada Internet Fax numbers for different individuals or departments?
Absolutely. One of the benefits of ComCanada Internet Fax is that your faxes become as personal and private as your email. As a members of our service you will be able to create additional fax numbers for your account. There is a charge for the additional numbers.
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Is there a limit on the number of Faxes I can receive?
NO. The only limitation is how much storage capacity your email service provider allows you. Some email service providers only allow an attachment of 1MB in size or the equivalent of a 40 page fax.
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What is Never Busy Service?
ComCanada Internet Fax provides you with just one fax number however with our system you can receive several faxes simultaneously for your fax number thereby eliminating busy signals on your fax line.
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Will I receive advertising or spam as a result of joining ComCanada Internet Fax?
NO. We do not sell advertising space and we will not sell, lend or pass on your information to any third party.
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What is a FAX SPAM FILTER?
You can block junk faxes by adding the sender's fax number to your list of blocked callers. If a number is in the blocked caller list our system will not accept any faxes from that number.
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How do I make the Viewer automatically open the Email attachment?
Most users don't need to do anything. Most PCs are already set up to read TIFs. However if you need to, here's how to set your default TIFF viewer on a PC. Find an e-mail with an attached fax or TIFF file (e.g. the Test Fax.)
- Save the TIFF file to your hard drive.
- Find the image on your hard drive ie. in Windows Explorer. Find the file and highlight it (click it once with the left mouse button).
- Hold the "Shift" key down and right-click on the file, or press Shift+F10. A menu will appear.
- Choose "Open With..." from the menu. You'll see a list of your programs. Scroll down the list until you find:
- Imaging
- Kodak Imaging or
- Wang Imaging
- Now highlight it (click on it once).
- Make sure there is a check mark in the box below the list of programs that says "Always use this program to open this type of file".
- Click "OK." Your fax should now be displayed in the "Imaging for Windows" program.
From now on when you view any TIF file it will automatically be opened with the imaging program you selected. You can open the program directly by going to START > PROGRAMS > ACCESSORIES > IMAGING.
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How will I know if my fax was successful?
All faxes sent through ComCanada Internet Fax get a confirmation email. This email will either confirm that the fax was successfully sent or inform you after 6 tries that it failed. The reason will also be provided.
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How long does it take from the time a fax is received until it arrives in my email?
On average we send the email with the attachment within 1-2 minutes from the time the last page has been received. We have no control over the time it takes to reach you as this is dependant on your email service provider. Generally this should not take more than a minute.
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What about viruses ? Aren't they spread mostly by opening email attachments?
TIF attachments are completely safe. Viruses do not infect TIF files as they are graphics files like a .BMP or a .GIF - there is no executable code in them.
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