Customer Service Area / FAQs
This policy will let you know:
- What Is VoIP?
- How ComCanada Works
- What do I need to get started?
- Can I use your service over the dial-up Internet connection?
- Can I transfer my current phone number to ComCanada?
- Do I need to know a lot about computers to use ComCanada service?
- Do I need to turn my computer on to use the service?
- Can I keep the service if I move?
- Can I keep the service if I travel?
- How can I access my Enhanced Voicemail remotely?
What is VoIP?
VoIP (or Voice over Internet Protocol) is a great new way to make and receive phone calls using your high speed Internet connection - instead of your standard phone line. Our system converts your phone calls into data that is sent through your high-speed Internet connection just like email. In the end, VoIP works just like a regular phone call.
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How ComCanada works
With ComCanada, you connect your telephone to your VoIP adapter (that we send you). Your VoIP adapter is connected to your high speed internet connection and activates your telephone link. This allows you to simply pick up the phone and begin making and receiving calls like you always have. Please see the below diagram for a graphical display of the system:
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What do I need to get started?
The only thing you really need is high speed internet (either cable or DSL). Once you sign up with us we will provide you the VoIP adepter that best suit your needs.
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Can I use your service over the dial-up Internet connection?
No, our system is build specifically for always-on High Speed Internet connection and cannot be used with any type of the dial-up Internet service.
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Can I transfer my current phone number to ComCanada?
Currently we can help you transfer to ComCanada any landline phone number of almost every major area code in Canada.
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Do I need to know a lot about computers to use ComCanada service?
No. Our system is very easy to install and you will use the same phone set you would normally use with your current telephone company.
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Do I need to turn my computer on to use the service?
No, our system does not require a computer. However, you can talk and surf the Internet at the same time.
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Can I keep the service if I move?
Yes, moving can't be simpler you just need to have a High Speed Internet connection at your new location and plug your VoIP adapter and that's it.
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Can I keep the service if I travel?
Yes, in most of the cases you can keep your service and your phone number when you travel, domestically or abroad. Just plug your Broadband Voice Gateway into a High Speed Internet connection at your new location – and you are ready to go. All your calls will be treated the same way as if made at your home.
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How can I access my Enhanced Voicemail remotely?
You can check your voicemail from any computer with Internet access
by logging into your ComCanada Customer Portal
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