ComCanada's Virtual PBX Tour
Make a BIG first impression!
The ComCanada.ca Virtual PBX service gives even the smallest companies the call routing advantages of the largest enterprises in the world. Since there is no hardware or software to buy, install, maintain or upgrade, it has huge cost advantages over other traditional PBX solutions.
What is a Virtual PBX System ?
ComCanada's Virtual PBX is the system that provides auto attendant, switchboard, and call center, for business.
- Using our phones or yours, we provide the PBX features to you.
- Your company is given either a local or toll-free phone number.
- Each employee is assigned a four digit extension number in the system.
How it works
- Calls are automatically answered by the Virtual PBX system.
- Callers select their desired menu option.
- A destination can be a phone, voicemail, queue, or announcement.
- The system connects the caller to the selected destination.
Work Anywhere, Go Anywhere, and still get your Calls
Since our Virtual PBX system can connect callers to any phone, anywhere in the world, you can:
- Set up a virtual office and begin communicating with people all around the world
- Integrate multiple offices under one central phone number
- Have calls follow you when you travel
Callers get a professional business greeting from the auto attendant, while employees are free to work where they are needed.
Personalized Greeting and Auto-attendant
The foundation of any business phone system is the Personalized Greeting. An Automated Attendant, or virtual receptionist, answers the calls, eliminating the need for a human receptionist to receive, screen, and route calls. It gives callers access to all employees and departments in a professional, businesslike manner.
Customization = Power!
ComCanada's Virtual PBX allows you to customize your virtual receptionist's main greeting, and gives callers different options to choose from. The automated attendant can also do more than just route calls. It can be used to communicate commonly requested information as pre-recorded messages, such as:
- Hours of operation
- Office address and directions
- News updates
- Sales promotions
The ComCanada Virtual PBX system will free you from spending time giving out routine information. Your ComCanada Account Director will work with you to administer, upload, record, or order any greeting that your business needs, whenever it's needed. Save money today and increase productivity while better meeting your customers' needs with a virtual receptionist from ComCanada's Virtual PBX.
A Flexible Phone Extension!
In most phone systems, an extension number is assigned to a physical phone, and an employee has to be at the phone to get a call. With the ComCanada Virtual PBX, phone extensions are assigned to people, who then decide which phone they want calls routed to.
Distributed Workers, Unified Presence
Employees that want to work outside the office tell the PBX system where they can be reached, such as a home office number or a wireless phone. Business calls are still answered by the auto-attendant, but the calls are routed to the remote phone instead of an office phone. When the remote phone rings, our auto-attendant announces that the call is a business call, so the employee knows how to answer. Callers dial a normal phone extension, but the extension owner can be on a wireless phone, or anywhere.
Feel free to contact a ComCanada Account Director so that we may set up your company's Virtual PBX any way you need. Make your phone system adjust to your business, and your people—not the other way around.
Follow-Me Calling and Call Forwarding
Today's workforce is mobile. Your phone system needs to keep up. A Virtual PBX includes a sophisticated phone call forwarding service. You can enter a whole list of phone numbers where you might be reached, such as:
- Your main office phone
- Your home office phone
- Your cellular phone
- A branch office phone
Don't miss an Important Call
When a call for you arrives, our call forwarding service will try each number on the list, or perhaps call each one simultaneously, until you answer. If you aren't at any of the numbers, the caller is sent to a centralized phone-mail system. You don't have to check each phone system for messages, and you can even listen to your messages over the internet.
PBX has Caller ID for your most important calls
On calls that you receive, our PBX system will deliver Caller ID to you through your phone's display. We can even play you a customized message (I.e. you have an incoming call for the Sales department) before connecting the call.
You get the freedom to work or go anywhere, without fear of missing an important call. With Follow-me Calling from ComCanada, you get a phone call forwarding service that works as hard as you do. For more information on Follow-me Calling, our call forwarding service, look in our features listing or call a ComCanada Account Director today!
Easy, Web-based Management
With ComCanada's Virtual PBX, employees manage their own phone needs. They can maintain their current location, establish personal greetings, keep follow-me lists, and configure settings to meet their requirements. All of the functionality is given by an easy to used web-based management tool.
Workers that are part of call centers can log themselves into and out of ACD queues, even from remote locations, allowing call centers to be de-centralized and more flexible. Costs can be reduced by letting agents telecommute from home offices.
Send and Receive Faxes
ComCanada's web based interface allows your employees to log in and send faxes!
Click here for more information about our Internet Fax
Automated Call Distribution (ACD or Automatic Call Distributor) Queues
ComCanada has revolutionized ACD queuing for virtual phone systems, and is still way ahead of the competition. ACD queues are used when the caller wants to reach a business function, such as sales or customer service, instead of an individual. Usually, these callers won't have a name, they just have a need.
When using ACD queues, your employees are assigned to call groups. They log in and out of the groups through their phone. Your auto-attendant greeting will say something like “press 1 for sales or 2 for support,” and calls will automatically be routed to any available employee in the appropriate group.
ACD Queuing is a Critical Business Function
Automatic Call Distribution is a must for call centers or any business that wants to handle callers that are unfamiliar with the company. It frees callers from needing to know the extension number or name of the person they need to talk with, and gives your company a more professional image.
Virtual PBX Plans - Comparisions & Options
| Virtual PBX Lite | Virtual PBX Unlimited | |
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| Order and get Connected Today | ORDER NOW | ORDER NOW |
| Price / Month | $10.00 / month | $39.95 / month |
| Inbound Calls | $0.05 / min | INCLUDED |
| Outbound Calls | Not Available | Free Calls to Canada, USA, and Europe |
| Set-up Fee | FREE | FREE |
Auto-Attendant (virtual receptionist) Your calls are answered automatically and Professionally and each caller is provided with options that you choose. No need for a full-time receptionist. |
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Custom greetings everywhere Customizing your main greeting is just the start. With ComCanada's Virtual PBX, you can put your words onto everything - including information on hold, different greetings for each department, voicemail, and even a unique greeting for each phone number in your system. |
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Dial-by-name directory If your callers don't know your extension numbers, make it easy for them to reach your employees by entering either a first or last name. |
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Virtual fax (receive and forward) ComCanada's Virtual PBX automatically senses fax tones so you can use your system to receive inbound faxes and have them sent to your email or accessible from the Internet. |
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Follow-me calling Calls can be routed to office, cellular, or home phones and can automatically follow you as you move from place to place. |
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Do-not-disturb When you can't take calls, don't let your phone ring and leave callers waiting. Send them directly to your business voicemail. |
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Music-on-hold When they're being transferred or on hold, customers can listen to our generic music or any that you choose to add. |
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Real-time Call Detail Records Get details on calls for the last three months at a moment's notice. We offer a complete call detail report in your customer portal. |
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Voicemail with web and email delivery After a customer leaves a voicemail, our system can convert that voicemail into a sound file and make it available online or at any email address you want. |
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Never full mailboxes Make sure you get all the important messages your business needs, and never get embarrassed by telling callers your mailbox is full. |
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No busy signals Having a caller be told that all lines are busy can end a transaction before it's begun. With ComCanada's Virtual PBX, calls always get through. |
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Call park Call park is a feature that allows you to put a call on hold at one telephone set and continue the conversation from any other telephone set. Call parking is often useful in buildings with many offices or with more than one floor, and with most of the areas having access to one or more telephone sets. |
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Call pick-up Call pick-up is a feature used in a telephone system that allows one to answer someone else’s telephone call. Now if a colleague's telephone set is ringing, you can answer that call by picking up your own set and using the “call pick-up” feature, instead of going all the way to the colleague’s desk. |
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Call transfer A call transfer is a telecommunications mechanism that enables a user to relocate an existing call to another telephone or attendant console by using the transfer button and dialing the required location. The transferred call can be either announced or unannounced. |
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Conference call A conference call is a telephone call in which the calling party wishes to have more than one called party listen in to the audio portion of the call. The conference calls may be designed to allow the called party to participate during the call, or the call may be set up so that the called party merely listens into the call and cannot speak. |
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Direct Inward Dialing In a Direct Inward Dialing service the telephone company provides one or more trunk lines to the customer for connection to the customer's PBX and allocates a range of telephone numbers to this line (or group of lines) and forwards all calls to such numbers via the trunk. The service allows direct inward call routing to each extension while maintaining only a limited number of subscriber lines to satisfy the average concurrent usage of the customer. |
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Direct Inward System Access (DISA) A Direct Inward System Access (DISA) Service enables the ability to access internal features from an outside telephone line. An external caller can access internal pbx features on certain CO lines by keying in a special code. The PBX answers the incoming call with dial tone, and the caller enters the access code (if required) and destination extension number or routing code. |
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Do not disturb (DoD) The Do Not Disturb or (DND) function on most PBX or PABX systems prevents calls from ringing on an extension for which DND is activated. |
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Intercom and Paging Page an individual or a group within your organization. |
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Outbound Dialing Make unlimited calls anywhere within Canada, USA, & Europe- at no additional charge! |
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| Order and get Connected Today | ORDER NOW | ORDER NOW |
Get Connected Today!
Call a ComCanada Account Director, toll-free: 1-877-697-8647
Thanks for taking the time to find out more about ComCanada's Virtual PBX, Canada's leader in Virtual PBX technology. ComCanada offers a hosted service that delivers PBX functionality without compromises.